About Us

san franciscoTroubleshoot is a Technology Solutions Provider covering the entire San Francisco Bay Area, from Marin to San Jose. We provide professional IT service and support – remotely and on-site – for small and medium-sized companies.  Our elite team of engineers are both personable and knowledgeable.  With over 30 years of combined experience with Information Technology – you have arrived at the right site for choosing your local Bay Area service company.

Our support methodology has been developed over the last 15 years, and is constantly being updated, tweaked and perfected. Our reliability and trust comes from a combination of demanding certifications and Troubleshoot’s own developed-and-tested best practices and proprietary checklists. We proudly provide a complete proof-of-service checklist for all work performed when you contract Troubleshoot to provide remote or on-site IT service. 

What We Offer

  • Personal and Professional Staff
  • Certified Engineers, all local Bay Area residents
  • Proactive Laptop, Workstation and Server Maintenance Plans
  • Contract Hourly, Weekly or Long Term

  • Asset Management, Tracking and Inventory
  • Help Desk / Desktop Support
  • 24/7 Network Monitoring
  • On-Site and Remote Support

Our Team

Sean Haley, MCSE, MCP+I

Sean founded Troubleshoot, Inc. in 1994. Microsoft-certified since 1999, Sean continues to provide updated and cutting-edge IT services with Windows 2008 Server and Microsoft Exchange 2010. He has made it Troubleshoot’s priority to test and implement cloud-based offerings as they become available and mature. We are partnered with Microsoft in providing Office 365. Sean is helping companies throughout the Bay Area transition to the cloud as appropriate.

“Troubleshoot is currently beta testing Microsoft Server 2012 and Windows 8. We will be ready to provide these products to our customers only after full vetting by our staff.” – Sean Haley.

Michael Cohen, MCITP, MBA, MS

Michael has over 12 years experience in Information Technology consulting. His work history ranges from enterprise network design to managing major financial and constituent management software implementations for local government offices. He has extensive experience working with a wide variety of different businesses including manufacturing, education, financial, legal and government agencies. In addition to being a Microsoft Certified Information Technology Professional, Michael holds both an MBA and a Master’s Degree in Computer Science. His unique background and qualifications give him a precise ability to develop and implement cost effective forward thinking solutions for our clients.

Carl Thoreson, MCSE

Carl brings many talents to Troubleshoot, including extensive knowledge of Microsoft Small Business Server and integration of Microsoft products with digital IP phone systems. Carl has been with Troubleshoot since 2008 and is a top Server and Workstation engineer. He can help your organization, reduce your phone system costs, and provide ongoing proactive maintenance.

Bob Griffin, MCSE

Bob Griffin is a veteran Microsoft engineer who quickly assesses problems, identifies solutions and provides hardware and software solutions, all while keeping project costs under control. An excellent communicator, Bob is one who prides himself on corralling all resources needed to ensure a smooth project implementation well before the day of any roll out.

Comments are closed.